Repair
Access recovery
Getting you back in control of your own site, hosting and domain name.
- Price
- $249
- Turnaround
- A few days, mostly waiting on providers
- Reply
- within 24 hours
If it turns out you already have everything you need and just did not know where to look, we will tell you that and there is nothing to pay.
What this is for
What this service is for
Whoever built the site has stopped replying, and you cannot get in to change a phone number, let alone a page.
What we do
How this one runs
- 01Work out who actually holds the domain name, the hosting and the site itself. These are often three different companies.
- 02Go through each provider's ownership recovery process on your behalf, with you as the account holder.
- 03Move everything into accounts in your name, with you holding the passwords.
- 04Show you where each thing lives, so you are never in this position again.
Scope
What is and is not included
Included
- Recovering the domain name registration
- Recovering or rebuilding hosting access
- Recovering the site's own administrator login
- A written list of every account, what it is for, and who holds it
Not included
- Design or content changes once you are back in
- Legal action, if the other party actively refuses to release something
- Buying a domain back from someone who has put it up for sale
If we start and find the job is smaller than this, we quote the smaller job. If it is bigger, we stop and ask before doing anything that costs more.
Other work
If this is not quite it
- Custom rebuildfrom $1,200A site built properly around your business, working from what you already have.
- Repair package$699A set of fixes to the site you already have, rather than a rebuild.
- Emergency callout$349For a site that is down, erroring, or refusing to load.
- Malware recovery$549Cleaning up a site that has been broken into, and clearing the warnings.
Not sure this is the right one
Run the free diagnosis first. It tells you which of these you actually need, and it is the same report we would work from.