Repair
Emergency callout
For a site that is down, erroring, or refusing to load.
- Price
- $349
- Turnaround
- Within 24 hours
- Reply
- within 24 hours
What this is for
What this service is for
Your address shows an error page, a security warning, or nothing at all, and customers are seeing it right now.
What we do
How this one runs
- 01Find out what is actually failing, rather than guessing: the hosting, the domain, the certificate, or the site itself.
- 02Take a complete backup before changing anything.
- 03Get the site answering again, even if that means a holding page while the real fix happens.
- 04Tell you what caused it, in writing, so you can decide whether it will happen again.
Scope
What is and is not included
Included
- A full backup taken before any change
- Getting the site loading again
- Renewing or reissuing an expired security certificate
- A written explanation of the cause
Not included
- Cleaning up a site that has been broken into, which is Malware Recovery
- Design changes or new pages
- Recovering a site with no backup and no hosting access, which needs a rebuild
If we start and find the job is smaller than this, we quote the smaller job. If it is bigger, we stop and ask before doing anything that costs more.
Other work
If this is not quite it
- Custom rebuildfrom $1,200A site built properly around your business, working from what you already have.
- Repair package$699A set of fixes to the site you already have, rather than a rebuild.
- Access recovery$249Getting you back in control of your own site, hosting and domain name.
- Malware recovery$549Cleaning up a site that has been broken into, and clearing the warnings.
Not sure this is the right one
Run the free diagnosis first. It tells you which of these you actually need, and it is the same report we would work from.