Repair
Malware recovery
Cleaning up a site that has been broken into, and clearing the warnings.
- Price
- $549
- Turnaround
- Within 24 hours to start, review can take Google a few days
- Reply
- within 24 hours
What this is for
What this service is for
Browsers warn people away from your site, or pages are showing content you did not put there.
What we do
How this one runs
- 01Take a full copy of the site as it stands, before anything is removed.
- 02Find and remove the injected code, and every copy of it hiding elsewhere.
- 03Close the way in, which is usually out-of-date software rather than a stolen password.
- 04Ask Google to review the site and lift the warning, then confirm it has gone.
Scope
What is and is not included
Included
- A full backup taken before the clean-up
- Removing injected code and unknown administrator accounts
- Updating whatever let it in
- Submitting for review and confirming the warning is lifted
- A written summary of what was found
Not included
- Recovering content that was destroyed and never backed up
- Anything on other sites sharing the same hosting
- A guarantee against a future break-in, though a care plan makes it far less likely
If we start and find the job is smaller than this, we quote the smaller job. If it is bigger, we stop and ask before doing anything that costs more.
Other work
If this is not quite it
- Custom rebuildfrom $1,200A site built properly around your business, working from what you already have.
- Repair package$699A set of fixes to the site you already have, rather than a rebuild.
- Access recovery$249Getting you back in control of your own site, hosting and domain name.
- Emergency callout$349For a site that is down, erroring, or refusing to load.
Not sure this is the right one
Run the free diagnosis first. It tells you which of these you actually need, and it is the same report we would work from.